HELLO! I’M JOSE BASURTO

MY EXPERIENCE

SOFTWARE QA TESTER

Very Possible
Nov 2019 - Present

-Perform Manual Testing, including Functional, Ad-hoc, Smoke, Design, Regression, Black box, UAT Tests for desktop websites and mobile native apps
-Experience with module based web pages creation  tool: HubSpot
-Creation and Execution of Test Cases though our Test Cases in a custom project needs-based created spreadsheet
-Open and report / track any bugs, improvements, UI changes, etc. through the Ticketing platforms Jira and Pivotal Tracker
-Estimate the time duration of a Test Run to comply with the companies testing practice: Agile Testing
-Develop and maintain QA Documentation to perform complex testing tasks through the platform Guru

SOFTWARE QA TESTER

Internet Brands
Nov 2018 - Dec 2019

-Perform Manual Testing, including Functional, Ad-hoc, Sanity, Smoke, Integration, Design, Regression, Black box, API, UAT Tests for desktop websites and mobile native apps
-Experience with web analytics tools Google Analytics, Facebook Analytics, Fabric, Apptentive
-Experience with API testing tools Postman, SoapUI
-Creation and Execution of Test Cases though our Test Cases platform Test Rail
-Open and report / track any bugs, improvements, UI changes, etc. through the Ticketing platform Jira
-Estimate the time duration of a Test Run to comply with the companies testing practice: Agile Testing
-Develop and maintain QA Documentation to perform complex testing tasks through the platform Confluence
-As a Device Librarian, be in communication every major OS for iOS and Android update with other team members to make sure their OS needs are covered

SERVICEDESK TECHNICAL SUPPORT SPECIALIST, LEVEL 1

Versiant Corporation
Nov 2016 - Aug 2019

-    Review, Analyze and Resolve Alerts  through the ticketing platforms AutoTask:
*Incoming requests from end users with issues with their equipment / software
*Incoming alerts from equipment not being on a required state
-    Patching and preventive care on Windows servers, following the requirements stablished by the customer
-    Manage users and groups profiles through Active Directory
-    Manage users software on Citrix through the Citrix Director

TECHNICAL SUPPORT SPECIALIST, LEVEL 2

Moneygram International
May 2015 - Nov 2016

-    Promoted to SME (Subject Matter Expert)  10 months after joining the company.
-    Review, Analyze and Resolve MoneyGram Incidents through the ticketing platforms Service Desk and Service Now, solving up to 60+ Tickets per week.
-    De-escalate escalated calls and leaderships cases.
-    Solve complex software problems with a sense of urgency.
-    Work along with the Operations Manager and other Team Leaders to meet client expectations.
-    Mentor and coach during shift with the L1 team and new classes (waves).
-    Taking L1 team members to the top 3 in the site scorecard.

TECHNICAL SUPPORT SPECIALIST, LEVEL 1

Moneygram International
Aug 2014 - May 2015

-    Interact with MoneyGram agents to provide them with information to address inquiries regarding their services, products, software and equipment. 
-    Contribute to a strong technical support team while drawing upon my unique perspective, positive energy and experience working with agents.
-    Achieved good stats by using the 5 components on every call (Identify and Resolve, Followed documented procedures, Tone, Engagement, Politeness and Professionalism). 
-    Award “Employee of the Month” achieved in April 2015